Privacy Policy

1. Introduction

This Privacy Policy explains how The Phoenix Co. - Fenix Production (“we”, “us”, or “our”) collects, uses, stores, protects, and shares information when you use Social Star Awards, including its mobile application, website, APIs, and related services.

By using Social Star Awards, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Account information

When you create or manage an account, we may collect:

• Your name.
• Your email address.
• Your optional phone number.
• Your encrypted or securely hashed password.
• Your account identifier or account code.
• Device name or information provided during login.

Voting and application activity

We may process information about how you use the service, including:

• Candidates viewed or selected.
• Votes submitted.
• Voting timestamps and related transaction records.
• Virtual point or coin balances.
• Point or coin transaction history.
• Account login and logout activity.

Purchase information

When you make a purchase through Google Play or another authorized platform, we may receive and process:

• Product identifier.
• Purchase or order identifier.
• Purchase receipt or verification token.
• Purchase source, status, and timestamp.
• Information required to verify that a purchase is valid and has not already been credited.

We do not receive or store your complete payment-card number. Payment processing is handled by the applicable payment platform, such as Google Play.

Technical and security information

Our servers and infrastructure may automatically receive:

• IP address.
• Device type and operating system.
• Browser or application version.
• Request dates, times, and API activity.
• Error, diagnostic, and security logs.
• Information used to detect abuse, duplicate transactions, and unauthorized access.

Website cookies

Our website may use necessary session, security, and preference cookies. These cookies support essential website operation and help protect forms and sessions.

3. How We Use Information

We use collected information to:

• Create, authenticate, and manage user accounts.
• Provide candidate browsing and voting features.
• Manage virtual points, coins, and transactions.
• Verify purchases with the relevant platform.
• Prevent duplicate purchases, fraudulent votes, misuse, and unauthorized access.
• Provide customer and technical support.
• Maintain and improve service performance.
• Investigate errors and security incidents.
• Comply with applicable legal, regulatory, and contractual requirements.

4. How We Share Information

We do not sell personal information.

We may share limited information with:

• Payment and application platforms, such as Google Play, where required to process or verify purchases.
• Hosting, infrastructure, email, security, and technical service providers working on our behalf.
• Professional advisers where reasonably necessary.
• Government authorities or law-enforcement agencies when disclosure is legally required.
• A successor organization in connection with a merger, acquisition, restructuring, or transfer of the service, subject to appropriate safeguards.

Service providers are permitted to process information only as necessary to provide their contracted services and protect the platform.

5. Data Security

We apply reasonable administrative, organizational, and technical safeguards designed to protect personal information. These measures may include:

• Encrypted HTTPS communication.
• Secure password hashing.
• Authenticated API access tokens.
• Access controls and authorization checks.
• Rate limiting and abuse prevention.
• Infrastructure monitoring and security logging.
• Restricted access to production systems and stored information.

No electronic system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us of suspected unauthorized access.

6. Data Retention

We retain account information while your account is active and for as long as reasonably necessary to provide the service.

Voting, purchase, fraud-prevention, accounting, security, and transaction records may be retained for a longer period where necessary to:

• Protect the integrity of voting results.
• Prevent duplicate or fraudulent transactions.
• Resolve disputes.
• Meet financial, audit, or legal obligations.
• Establish, exercise, or defend legal claims.

When information is no longer required, we will delete it, anonymize it, or securely isolate it where immediate deletion is not technically possible.

7. Account and Data Deletion

You may request deletion of your Social Star Awards account and associated personal information through our dedicated account deletion page:

Request account deletion

Alternatively, you may send your request from the email address associated with your account to:

info@fenixproduction.live

We may ask you to verify ownership of the account before processing the request to protect accounts from unauthorized deletion.

After verification, your account will be deactivated and personal account information that is no longer required, including your name, email address, phone number, authentication credentials, and active sessions, will be deleted or anonymized.

Certain voting, purchase, accounting, fraud-prevention, security, dispute-resolution, and legal records may be retained in anonymized or restricted form where reasonably necessary. This may include retaining submitted votes to protect the integrity of competition results. Retained records will remain protected and will not be used for unrelated purposes.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your account and information.
• Object to or restrict certain processing.
• Request a portable copy of certain information where legally applicable.
• Withdraw consent where processing relies on consent.

Requests may be sent to info@fenixproduction.live. We may need to verify your identity before responding.

9. Children’s Privacy

The service is not intended to collect personal information from children below the minimum legal age in their jurisdiction without appropriate parent or guardian authorization.

If you believe that a child has provided personal information without the required authorization, contact us so we can investigate and take appropriate action.

10. International Processing

Information may be processed or stored in countries other than the country where you live. Where required, we apply appropriate measures designed to protect information during such processing or transfers.

11. Changes to This Policy

We may update this Privacy Policy when our service, technology, legal requirements, or data practices change.

The current version will be published on this page with its effective date. Where legally required, we will provide additional notice of material changes.

12. Contact Us

For privacy questions, requests, or complaints, contact: